You can pay in many different ways at VONROC! The most used payment methods are available per country.
- SEPA Bank Transfer
- PayPal
- Credit Card
Have fun with your items!
You want to apply the 5% Member discount or an obtained discount code, but it does not work. What can I do?
- Log in! The 5% Member discount is automatically applied to your shopping basket as soon as you are logged in. An acquired discount code must still be entered in the appropriate box.
- Still doesn't work after logging in? Please contact customer service by chat, email or phone. We are happy to help you with the discount code.
Is your payment not successful? What you can try is completing the order in another browser (Internet Explorer, Safari, Google Chrome, FireFox etc.).
If you continue to have problems paying for your order, please contact our customer service. We are happy to help you complete your order.
The customer service can be reached in the following ways:
By phone: +31 (0) 38-422 00 40 on weekdays between 9:00 and 16:00
Chat on the website: Available on weekdays between 9:00 and 16:00
WhatsApp: Reachable on weekdays between 9:00 and 16:00, see our contact page
E-mail: Send a message to service@vonroc.com or fill in the contact form.
Did something go wrong with the checkout? Try first using a different payment method or browser.
Does this not work either? Please contact our customer service, and we will get to work for you!
Customer service can be reached in the following ways:
By phone: +31 (0) 38-422 00 40 on weekdays between 9:00 and 16:00
Chat on the website: Available on weekdays between 9:00 and 16:00
WhatsApp: Reachable on weekdays between 9:00 and 16:00, see our contact page
E-mail: Send a message to service@vonroc.com or fill in the contact form.
Good to know: as long as the amount is not debited from your account, the payment is not successful and the order is not placed.
Not entirely satisfied with your purchase? Within 14 days of receiving your product you can submit a request to return your order as a return via the return form. Then follow the steps as mentioned in the procedure below. After registering, you then have another 14 days to return your product.
Please note: Products returned must be unused and sent back in their original, intact packaging. If this is not the case, a return cannot be processed by us.
In other words: open the box carefully, look at the product as you would in a store, switch the product on but do not use it afterwards.
Is your machine defective? First contact customer service, then we will help you further.
RETURNPROCEDURE
Follow the steps below to quickly and easily return your item(s):
Step 1: Put the items you want to return unused and complete in the original and intact packaging.
Step 2: Use the return form to tick the item(s) you wish to return and include the return form with your order.
Step 3: Send the completed return form to customer service: service@vonroc.com. One of our employees will then send you a return label.
Step 4: Attach the return label to the package and bring the return shipment to the nearest DPD parcel shop. Please keep the proof of shipment until we have confirmed receipt.
Step 5: Once the return has been received and processed at our warehouse, you will automatically receive the refund on your account within 2 to 4 working days. If you have any questions about the return process, please do not hesitate to contact us at service@vonroc.com or +31 (0) 38 422 00 40. We will be happy to help you!
Login and Registration Form