Despite the fact that we produce our products with the utmost care, something can always go wrong, but even then we are happy to help you.

Your purchase is always covered by the legal warranty of two years for machines and six months for non-wearing accessories, batteries and chargers on material and manufacturing defects. In short, this means that your machine, under normal use, should not break down within two years. If the product does contain faults or we have made a mistake, we will provide a replacement.

Be careful not to lose the warranty through improper use and maintenance. Also, the warranty is void if the product is opened by the customer. Please note, read first then use! We expect our customers to read the manual carefully before use and to follow the instructions for use.

For defects and questions about warranty, please contact our customer service at service@vonroc.com.